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Shipping and Returns

Welcome to Fabric Patch, our online patchwork fabric store. By using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website.

Terms of Conditions

  1. Acceptance of terms: By accessing or using our website, you agree to be bound by these terms and conditions of use. If you do not agree with these terms, you should not use our website.
  2. Intellectual property: The content, images, logos, and other materials on our website are the property of our website or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reproduce any part of our website without our prior written consent.
  3. Product descriptions: We make every effort to provide accurate descriptions of our products, but we do not guarantee the accuracy, completeness, or timeliness of any product information.
  4. Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice.
  5. Payment: We accept payment through various methods including credit cards, PayPal, and other payment gateways. Payment must be made in full before an order will be dispatched.
  6. Shipping: We ship our products to various locations within the Australia and internationally. Shipping costs are calculated at checkout and may vary depending on your order and destination. More details are outlined below.
  7. Returns and exchanges: We accept returns and exchanges within 7 days of recieving your order. Products must be returned in their original packaging and in new condition. Shipping costs for returns and exchanges are the responsibility of the customer. More details are outlined below.
  8. Disclaimer of warranties: Our website and its content are provided on an “as is” and “as available” basis. We do not guarantee that our website will be free of errors, viruses, or other harmful components. We do not make any warranties, express or implied, regarding the use or the results of the use of our website or its content.
  9. Limitation of liability: To the maximum extent permitted by law, we will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use our website or its content.
  10. Governing law: These terms and conditions are governed by the laws of Queensland, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
  11. Changes to terms and conditions: We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the new terms and conditions.

Shipping

Shipping prices are auto-calculated based on your order and shipping address.

All goods are sent via Australia Post.

Tracking is included for all regular 500g/Small, 1kg/Medium, 3kg/Large & 5kg/Extra Large parcel post satchels (Australia only).

Express Shipping Option If express shipping is available, the option will appear in the checkout.

All orders are sent at your risk as we have no control once we have handed them over to Australia Post.

We post orders worldwide. All postage will be calculated after your address has been added in the checkout.

Refund Policy

Should your goods arrive and are found to be defective or damaged, please contact us and return the return to us within 7 days of receiving your order. Shipping costs for returns and exchanges are the responsibility of the customer.

Once we have inspected the goods and they are deemed to be fautly or incorrectly supplied, we will dispatch a new order immediately. Should the goods be no longer available, we will offer a replacement or refund, which ever your prefer.

Please note that it is very important that you inspect goods as soon as they are received in order for us to refund should there be a problem.

We do not refund or exchange patterns unless the item is faulty, so please choose carefully.

Refunds will be processed once we recieve the returned item and may take up to 7 days to process.

Shop notice

Our shop is currently closed until the 16th of January 2024.

If you need something urgently, please leave us a note in the order notes. Online orders will be shipped once we return.

We wish you a very merry christmas & a happy new year!