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Privacy Policy

Last Updated: July 7, 2018

Fabric Patch regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Fabric Patch users, and conforms to internet privacy standards. Our privacy policy explains how we collect, use, disclose, and protect information that applies to our service, and your choices about the collection and use of your information.

If you have questions or concerns regarding this statement, you should first contact us here.

Collection of information

In order to use the Fabric Patch website, we may require information from you in order to provide the best service possible. We ask for certain information such as your first and last name, phone number, e-mail address, postal address and other customer information when you register for an account, submit an order or if you correspond with us.

We may also retain any messages you send through and may collect information you provide in user content. Any information collected by Fabric Patch is collected via correspondence from you. This may be via the telephone, email, mail, fax or directly through our website.

Use of collection information

Any details collected from Fabric Patch customers is required in order to provide you with our products, and a high level of customer service.

Correspondence is recorded in order to operate, maintain, and provide our services to you.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information on our website, we encrypt that information using secure socket layer technology (SSL). Credit card details are not collected or stored on on the website. Our payment gateway Paypal collects any sensitive payment sensitive information (please refer to Paypal in regards to their privacy policy).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can contact us here.

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by loggin into your account or contacting us.


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the website. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our website. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.


When you visit the website, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Fabric Patch help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the website (e.g., the pages you view, the links you click and other actions you take on the website), and allow us or our to track your usage of the website over time. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the website may not function properly if the ability to accept cookies is disabled.

Commercial and marketing communications

Fabric Patch uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details.

We use the information we collect or receive to communicate directly with you. We may send you emails containing newsletters, promotions and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you account-related emails (e.g., account information, order confirmations, changes/updates to features of the website, etc). You may not opt out of account-related e-mails.

Sharing your information

We will not rent or sell your information into third parties outside Fabric Patch without your consent, except as noted in the section below.

Instances where we are required to share your information

Fabric Patch will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our website; and/or (c) to exercise or protect the rights, property, or personal safety of Fabric Patch, our users or others.

Links to other websites and services

Links on the Fabric Patch site to external entities are not covered within this policy. We are not responsible for the practices employed by websites or services linked to or from the website, including the information or content contained therein. The terms and conditions set out in this privacy statement only cover the domain name of

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Shop notice

Our shop is currently closed from the 17th-22nd while we are at Craft Alive Brisbane.

While we are at the show the shop will be closed for visitors and calls from the 17th-22nd. Please email to contact us.